FAQs
Orders and Shipping
How long does it take for me to receive my order?
Free Shipping (7 – 15 Business Days) & Expedited Shipping (3 – 6 Business Days. More Detail,please check our Shipping Guide Page.
How do I create an account?
Just register on the My Account page. https://www.sexmachineshub.com/my-account/
How do I change my shipping address?
After receiving the order, we can change the shipping address within 1-2 business days. If you want to update your address, please contact us. Email: [email protected]
However, we do not support changing the shipping address after shipping has started. Therefore, please make sure the shipping address is correct before shipping.
How do I track the status of my order?
AIRMAIL
Delivery speed: 7-15 days.
The delivery service is the local post office such as USPS. And It has a track number.
You can track the order status on : http://www.17track.net/index_en.shtml or your local post office website
UPS / DHL
Delivery speed: 3-6 days. Tracking website: http://www.dhl.com/ https://www.ups.com
Will you keep my credit card information on file?
No, we won’t. Safe payment. Don’t worry about anything, make sure your information is only known to you, then it won’t be saved. See our Privacy Policy for details.
Do you charge sales tax?
We do not charge any other fees. The price you see is the final price.
Do you ship to my country?
Buyers are fully responsible for complying with their country’s laws, customs regulations, taxes, and duties. Some countries are high-risk for customs seizures(Islamic countries, Philippines, India, Indonesia, Malaysia, Africa, or Brazil).
Will my items come in one package?
When the USA warehouse is out of stock, two packages may be sent separately. Absolute privacy package.
Returns and Exchanges
What is your returns policy?
Please contact [email protected] or the customer service agent on the website if you need to refund or return your order. For sanitary purposes, All sales are final, When you receive your package, promptly check the items to make sure the items are in working condition.More Please click our return page.
I received the wrong item
If the products delivered to you is completed different with the one you order and we confirm that the error is on our part, We will send you the correct product or full refund(if you don’t want we resent the correct item to you, we will full refund to you ).
My order arrived damaged
Even though all items have been QC before shipment, the damage occurred in transportation is inevitable. If your items are received defective, please contact us within 48 hours of delivery via Customer Service Email [email protected]
Where should I mail my authorized return?
If you have any further questions or problems, please email us at [email protected]
How do I receive customer support?
If you have any further questions or problems, please email us at [email protected]
What do I do if I entered an incorrect shipping address?
After receiving the order, we can change the shipping address within 1-2 business days. If you want to update your address, please contact us. Email: [email protected]
However, we do not support changing the shipping address after shipping has started. Therefore, please make sure the shipping address is correct before shipping.
Can I change or cancel an order after I've submitted it?
Order processing starts within 12 hours of receipt of your payments. So, please make sure your order is correct before you hit the submit button.
(a). Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee)
(b). Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.
(c). If we have already shipped your order, then the order cannot be canceled, please understand.
For any cancellation request, You must notify us in time via email or online chat.
Can I pre-order an item that is sold out?
Yes.please email us at [email protected]
Any Other Question?
If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.